Addressing confusion – which system to use when

November 3rd, 2005 by Chris Buechler

So… now that we’ve added the forum, there is yet another place for user input and inquiries related to the project. This is no doubt getting more confusing for most users all the time, as has become evident by the increasing number of inquiries going through the wrong channels. We now have cvstrac, the FAQ, the mailing lists, IRC, and the forum. Hopefully the following will help eliminate any confusion.

Support
The support mailing list, IRC, and the forum are the places to go if you need help. Which to use is entirely up to you and your personal preference.

Do not email any developers directly with support requests, unless you plan to pay the developer for support. We have gone to great lengths to offer numerous options for obtaining support, in an attempt to satisfy the vast majority of users. Answering questions publicly means the answers are available to help others who might have that same inquiry in the future.

cvstrac

cvstrac is to be used only for bugs you have encountered. Do not use it to submit support requests.

FAQ

Use the FAQ to either submit questions that you think would be well suited for the FAQ, or to submit proposed questions and answers for the FAQ. Again, do not use it to submit general support requests.

Please don’t post technical questions or off-topic comments. It is far more likely that your questions and concerns will be addressed effectively through one of our support channels.

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